The e-mailed note below is from Shoba Menon. It was not directed to this column.
But I know she wouldn’t mind if I used it here.
Shoba has been heading a long and low profile campaign to protect trees and grow more of them. She is part of this group called ‘Nizhal’.
And in order to take forward her projects and sensitise people she organises tree walks. (There is one tree walk next weekend in Luz and if your colony wants to organise one, call 94452-58328).
Shoba, who is based in Kotturpuram is also a community activist. What follows is something she wanted to share . . . in her own words. . .
Wonder if people are aware of the online public grievance forum of the Chennai Corporation. . .
I have personally made use of this facility and found the redressal system effective and quick.
You can register your civic complaint under the particular heads provided, or in ‘Others’. Location details and other particulars are recorded and if you provide a mobile number, the complaint number reaches you in a few seconds!
I believe that the complaint is forwarded to the local official concerned, and if it is not addressed in a stipulated number of days, is escalated to the next level and so on. Since no junior wants to be pulled up, the complaint gets resolved faster. And we can follow up too, with the Complaint Number provided, even with the Commissioner who can reach the status of the complaint online.
Once more and more concerned citizens make use of such facilities, the officials may just be forced to sit up:-)!
This was Shoba’s note. It would be wonderful if more and more people make public bits of information that the rest of us can use to pursue civic issues, address local problems and work for the community.
Our newspapers will provide space for such sharing of information. And experiences.